Hainan Sangem Moon Hotel 

I usually don’t write reviews, but the exceptional service at Sangem Moon Hotel truly deserves one. From the moment I arrived, I was impressed by the warmth and professionalism of every single staff member. Their friendliness and genuine care make you feel right at home. The hotel itself is immaculate, with spotless rooms and a cozy, welcoming atmosphere. However, what truly sets this hotel apart is the outstanding service. A special mention to my butler, Chase, who went above and beyond to ensure my stay was perfect. Whether it was recommending places to visit or attending to every little detail in my room, he handled everything with professionalism and care. There was nothing he couldn’t do! I’d also like to thank Mori, the reception duty manager, for her excellent service. She speaks great English and took such good care of us, making everything smooth and effortless. Another person I’d like to praise is 符阿姨 from housekeeping. She cleaned my room so thoroughly—you can tell she takes her job seriously. She mopped the floor, made everything perfectly organised, and ensured the room was spotless every single day. I also have to commend the hotel management for training their staff so well. The level of professionalism and dedication from every team member is truly impressive. I know people sometimes get tired of overly positive reviews that sound too good to be true, but this is a real review from a real guest. The service here is genuinely exceptional, and you can feel the sincerity in how they treat their guests. Highly recommended!

Fast and efficient check-in. The team is very kind, helpful and professional. Special thanks to Rita. I will go again and recommend it.

入住三晚，給管家安娜貼心服務點個贊！ @房型：很滿意，波波池、汽車積木軟墊和樓梯都是娃的最愛，裝修風格夢幻、可愛，我們都很喜歡～ @餐飲：自助早餐和晚餐都推薦，中午簡餐味道也不錯。早餐推薦海南粉，肉鹵和蘿蔔牛腩鹵都很好吃，希望能多增加飲品和鮮榨果汁；午餐簡餐，餐前麪包很好吃，牛肉麪好吃；晚餐佛跳牆味道很好，糟粕醋火鍋湯底濃郁，但海鮮種類偏少、沒有螃蟹。 @服務：整體熱情，細心，但有個別業務還不熟悉。泳池救生員溝通太嚴肅了。 @親子活動：課程豐富，特別是比心兔來房間的晚安活動，娃開心了好幾天。 @遊玩設施：比心兔樂園一樓部分未開放，有點凌亂，二樓室內遊樂園很大娃每天都去玩很久。水上樂園很好玩，娃很喜歡。卡丁車由於身高限制，沒有體驗。

四大一小出行，訂了兩卧室套房，住了三晚，不得不説，房間真的很大，150多平，三個衞生間，淋浴房兩間，浴缸兩個，四個人住太方便了，主卧衞生間很大，裏面的圓形浴缸，娃超級喜歡，每天晚上都會在裏面玩水玩好一陣。房間不是海景房，但有露台，主卧露台可以側面看到海。房間的開關設計都很友好，沒有啥裝修刺鼻味道。酒店早餐也算豐富，跟其他親子酒店差不多，酒店內部的三個泳池都不錯，小童樓的恆温泳池是有房頂的，其實温度還沒有無邊泳池高，六月份去，陽光太好了，無邊泳池水曬的很暖和。比心兔樂園也不算大，寶寶玩了一會兒就不想玩了。酒店的户外區域不大，小童戲水池進入需要刷卡，晚上7點半就關了，要是時間再晚點就更好，因為戲水池沒有任何遮擋，白天會很曬。唯一的遺憾是，此行剛好趕上台風后，酒店是在土福灣內灣，沙灘上超多垃圾，還有點臭，海水很渾濁，沒法下水，很多樹的樹根都漏出來了，颱風的影響還是挺大的，可能還需要時間清理和修復。酒店管家小婷回覆很及時，還給寶寶送了禮物。總體感覺酒店是想用心做好的，遇到的所有工作人員都很熱心，對寶寶也很友好，這裏很適合親子游，希望酒店會越來越好！

這次海南親子自駕游來到陵水 選擇入住三正月酒店。酒店IP是比心兔和月球，還有和BDUCK小黃鴨聯名。對於我這個BDUCK死忠粉來説是太開心啦，各個地方的小黃鴨都拍照打卡，不放過。我們入住的是16層的房間，是180度海景房，這得感謝管家lexie小姐姐幫我們升級房間。酒店有好幾個泳池，有21樓的高空玻璃泳池，無邊泳池，室內泳池。泳池裡的按摩椅很舒服，都不用做spa了。 海鮮燒烤自助晚餐也是很不錯。小火鍋（海鮮和肥牛），蒜蓉生蠔，蒜蓉小龍蝦，朗姆酒冰淇，清補涼都是自己最愛。水上樂園是小朋友的最愛，玩的不亦樂乎，下午還有泡泡大戰，小朋友們和大人們在泡泡堆裏玩來玩去，開心地忘卻煩勞。酒店還安排了小朋友的很多遊樂項目，供大家選擇。

六一節帶着兩個孩子和家人去了陵水三正月酒店，剛到的第一天可能是六一節訂房的人多，所以辦理房卡的時候有點小麻煩，沒有住到我孩子想要的房間，於是帶着不好的心情來到房間，沒想到剛到房間就接到了酒店來訪的電話，於是我就把自己的心情告訴了酒店的人，在這裏我必須感謝一下酒店的服務生Haydn這位帥哥，他立即把我的情況轉給了酒店經理，酒店馬上給了我滿意的回覆，給孩子帶來了很多的禮物，還有鮮花，還答應説第二天免費給我們升級一個2000多的複式親子房，唉，搞得我都不好意思了😓孩子們玩得太開心了，房間佈置得很受小朋友的喜愛，環境和遊樂設施沒得説的，過年時候還去😄最後還要再次感謝jayson這位帥哥服務生和酒店的老闆，你們有這樣用心工作人員和負責任的老闆，三正月不火都不行👍👍👍👍👍